Do you provide service and support for laser equipment?

MACLASER provides free consultation, business plan, quotation, and sales services for the sold machines and accessories, provides technical support such as transportation, distribution, installation, commissioning, operation, and maintenance for the sold machines, and provides lifelong installation, commissioning, and maintenance services for software . Pre-sale service 1. Free sample cutting service: free sample cutting/testing, please send us your CAD file (PLT, AI), we will cut in our factory and make a video to show you the cutting process and result, Or send samples to you to check cutting quality. 2. Progressive scheme design: According to the customer’s product processing requirements, design a unique scheme for the customer to support higher manufacturing efficiency and better processing quality. 3. Customized machine design: According to the customer’s application, we can modify our laser equipment machine according to the customer’s convenience and high production efficiency. After sales service and technical support 1. As a professional laser marking machine, cleaning machine, welding machine, cutting machine manufacturer and supplier, MACLASER will provide training videos and English user manuals for installation, operation, maintenance and troubleshooting for all products , and through remote technical guidance, such as E-mail, telephone, mobile phone, Whatsapp, 24/7 online chat, etc., when you encounter some installation, operation or adjustment problems. 2. You can come to our CNC machine factory for training. We will provide professional guidance and direct and effective face-to-face training. We have assembled equipment, various tools and testing facilities here. Training time: 3~5 days. 3. Our engineers will conduct on-site guidance and training services at your local site. We need you to help us handle visa procedures, prepay travel and accommodation expenses before dispatch.